Refund Policy

30-Day Money-Back Guarantee

Try LUMÉ for 30 days. If you don’t see a visible difference in your skin, we’ll refund you in full — no questions, no photos, no forms, no return shipping needed.

How to request a refund

Email support@getlume.com with your order number. We respond within 24 hours and process refunds within 2 business days. That’s it.

Eligibility

Requests must be made within 30 days of delivery
Applies to all products purchased from this store
Refunds issued to original payment method within 3–5 business days

Damaged or defective items

If your device arrives damaged or develops a defect, we ship a replacement immediately — no return required. Email us a photo and we’ll have a new unit out within 1–2 business days.

Questions?

Email: support@getlume.com