Shipping policy

Shipping Policy

Last updated: June 3, 2026

Order processing
Orders are typically processed within 1-3 business days after payment is confirmed, excluding weekends and holidays.

Estimated delivery
Estimated delivery times vary by product, supplier availability, and destination. Most orders are expected to arrive within 7-15 business days after processing, but delivery may be faster or slower depending on carrier conditions.

Tracking
When tracking is available, you will receive tracking information by email after your order ships.

Shipping address accuracy
Please make sure your shipping address is correct at checkout. LUMÉ is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Delays
Carrier delays, customs processing, severe weather, holidays, and supplier fulfillment delays can affect delivery timelines. If your order appears delayed, contact us at johnpork8202@gmail.com and we will help check its status.

Lost or damaged packages
If your package arrives damaged or appears lost in transit, contact us with your order number and any available photos or tracking information so we can review the issue.